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Refund Policy

Refund Policy for FitScience EQ Subscription

At FitScience EQ, we strive to provide an excellent fitness experience to help you achieve your wellness goals and performance goals. If for any reason you are unsatisfied with your subscription, our refund policy is as follows:

 

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Technical Issues: If technical problems prevent you from using the app despite reasonable troubleshooting efforts.

  • Duplicate Billing: If you were charged multiple times for the same subscription period.

  • Unused Subscription: If you cancel within the refund window and have not accessed the app's content.

 

2. Refund Window

Refund requests must be made within 7 days of the initial purchase or renewal date to be eligible for consideration.

 

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • If the refund request is made after the refund window has closed.

  • If you cancel a subscription after the billing cycle has started and have accessed content.

  • If your account was terminated due to a violation of our Terms of Service.

 

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at info@fitscienceeq.com

  2. Provide your account details, proof of purchase, and a brief explanation of your refund request.

 

5. Processing Time

Once your request is received and approved, refunds will be processed within 7-10 business days. The refund will be credited to the original payment method.

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6. App Store Subscriptions

If you purchased your subscription through an app store (e.g., Google Play or Apple App Store), please note that all billing and refunds are managed by the respective app store. You will need to contact them directly to request a refund.

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7. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be communicated via the app or website and will apply to future subscriptions.

For any questions or concerns, please don’t hesitate to reach out to our support team. Your satisfaction is our priority!

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